1. Eligible cases
We accept a return or refund only if:
The product is defective and cannot be repaired or replaced,
We sent the wrong item or size, or
The product is materially different from its description on our website.
We do not accept returns or refunds for change of mind, small colour differences caused by screens, lighting, or photography, or normal variations in handmade, embroidered, or stitched fabric.
2. How to make a request
Contact us within [7] days of delivery (based on courier tracking) at support@zarqunpremium.com or WhatsApp +92 320 400-8904.
Send your order number, clear photos or a video of the problem, and your preferred action (refund, replacement, or repair).
Wait for our written approval and return instructions. Do not send anything back without approval. Unapproved parcels will not be accepted.
3. Returning the item
Send the item back within [7] days of our approval, or the request is closed.
The item must be unused, unwashed, and unaltered, with original packaging and tags.
Use a tracked courier and keep your receipt. We are not responsible for parcels lost or damaged on the way back to us.
The customer pays return shipping, unless the wrong or defective item was our error, in which case we will arrange or reimburse it.
4. Refunds
Refunds are made only after we receive the item and finish inspection.
Refunds are processed within 15-16 working days after inspection and go to the original payment method.
Original shipping charges are non-refundable, unless the error was ours.
We may offer a replacement or repair instead of a refund.
5. Non-returnable items
Sale or clearance items, stitched-to-measure or customised items, and items that have been used, washed, altered or damaged by the customer cannot be returned unless faulty.
6. Cancellation
You may cancel within 12 hours of placing your order. COD orders are cancelled immediately. Paid orders are refunded within 7-10 working days. After that, the order is being processed and cannot be cancelled.
7. Disputes
Please contact us first so we can resolve your concern. If a payment dispute is opened with your bank, we will give the bank your order, delivery, and communication records.
8. Your legal rights
This policy does not limit any rights you have under the consumer laws of your country.
9. Governing law
This policy is governed by the laws of Pakistan.